![]() You can boot from an Ubuntu Live CD (Regardless of the operating system in use on the computer.) and check to see if you experience the same issue in another operating system. You can two ways swap your Hard Disk Drive (Hard Drive) with one from a similar working computer and see if the fault follows the hard drive to a new machine or if the issue stays with your computer? Follow your User Guide for instructions on removing any hardware parts as the steps change from model type to the model type or you can search on our support site using terms such as "your computers model type," "CRU" and "removal" to find a guide specific to your machine. Have you ruled out a software issue in any way? There are three basic ways to accomplish this. Yes, then contact your local Technical Support team to take the connection issue further. If you move the connector whilst it is plugged into the eSATA port, does it affect whether the device is picked up or not? No, then you must replace the external device. If there is no damage to the port or external device, then carry on with the next step.ĭoes the external eSATA device work ok in another computer? (Your local Technical Support team can provide a quote for this repair.) If you identify any of the above, you must have a complete care warranty in place or be prepared for a chargeable repair call.
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